Terms and Conditions of Use – Knovira Business

Last updated: June 2026

1. Acceptance of Terms

By creating an account, downloading, or using the Knovira Business application (hereinafter "Application" or "Service"), developed and managed by Knovira Labs, the user expressly agrees to these Terms and Conditions. If you do not agree with any of the clauses, you should not use the Service.

2. Service Description and Subscription Modalities

Knovira Business is an operational management, stock control, invoicing, and service management (Workshop/Work Orders) tool for businesses.

• Plans: The Service is provided in monthly subscription modalities, namely the Basic Plan (300 MT/month) and the Premium Plan (500 MT/month), subject to the feature limits established in the Application.
• Changes: Knovira Labs reserves the right to modify the features of each plan or adjust subscription fees, upon 30 days prior notice to active users.

3. Data Processing and Synchronization

• Hybrid Architecture: The Application operates with a local database on the user's device and synchronizes with Knovira Labs' cloud infrastructure.
• Connectivity Responsibility: The safeguarding of data in the cloud depends on successful synchronization. The user is entirely responsible for ensuring their device connects to the internet regularly. Knovira Labs is not responsible for data lost if the user's physical device is damaged, stolen, or formatted before the synchronization process with our servers is complete.

4. Privacy and Information Ownership

Operational, customer, sales, and financial metric data entered into the Application are the exclusive property of the user. Knovira Labs commits to applying security measures, as described in our Privacy Policy, not sharing this information with third parties, except by judicial order or legal obligation.

5. Limitation of Liability

The Application is provided as a management support tool. Knovira Labs expressly declines any liability for:

• Stock inconsistencies, financial losses, or cash shortages resulting from human error in data entry.
• Incorrect tax calculations or non-compliance with the Tax Authority. Knovira Business does not replace the services of a certified accountant or the use of homologated invoicing software, should the law require so for the user's tax bracket.
• Commercial disputes between the user and their respective customers resulting from the use of the Work Orders (OS) module or debt management.

6. Account Suspension and Cancellation

Knovira Labs reserves the right to suspend, downgrade, or cancel accounts in the following scenarios:

• Failure to pay the subscription within the established deadlines.
• Attempts at reverse engineering, code manipulation, or use of automated systems to overload Knovira Labs' infrastructure.
• Use of the Service for illicit purposes.

7. Jurisdiction and Dispute Resolution

These Terms and Conditions are governed by the current laws of the Republic of Mozambique. Any dispute arising from the interpretation or execution of this agreement shall be submitted to the competent courts of the city of Nampula, with express waiver of any other jurisdiction.