Knovira Business Privacy Policy

Last updated: June 20, 2026

This Privacy Policy explains how the Knovira Business application collects, uses, stores, synchronizes, and protects the data entered by users into the system.

Knovira Business is an application for commercial management, sales, stock, services, point of sale (POS), reports, clients, debts, payments, work orders, and cloud synchronization.

By using the application, the user declares that they have read and understood this Privacy Policy.

1. Application Provider

The Knovira Business application is provided by:

• Company/Responsible: Knovira Labs
• Brand: Knovira Business
• Contact: contact@knoviralabs.com
• Phone: +258 86 010 0411
• Country: Mozambique

For questions about privacy, data protection, or information deletion, the user can contact us through the channels above.

2. Data the application may collect

Knovira Business may collect and store the following data, depending on the usage by the user:

• Store data: store name, NUIT (Tax ID), address, contact, business type, tax regime, and internal settings.
• Store user data: name, access profile, permissions, system activity, and protected credentials.
• Customer data: name, phone, purchase history, debts, payments, vouchers, requested services, and observations.
• Sales and payment data: sold products, amounts, discounts, payment methods, POS used, balances, inflows, and outflows.
• Stock data: products, codes, batches, expiration dates, cost, selling price, inflow and outflow movements.
• Services/Work Order data: breakdown, used parts, labor, before/after photos, payments, order status, and history.
• Images and files: photos of products, equipment, receipts, or attachments voluntarily added by the user.
• Technical data: device identifier, license status, application version, synchronization logs, usage date/time, and audit logs.
• Notification data: alerts for stock, expiration, debts, pending payments, licensing, and synchronization.

The application was not developed to collect sensitive personal data such as religion, political opinion, health, sexual life, or biometric data.

3. How we use the data

The data is used to:

• Enable sales, stock management, POS, expenses, and reports.
• Track debts, payments, vouchers, and customer accounts.
• Create and track work orders.
• Generate financial reports, P&L (Income Statement), sales history, and daily closings.
• Synchronize data between Android, Web, and the cloud, when the store uses an online plan.
• Maintain auditing, security, permission control, and error prevention.
• Send important alerts about stock, expiration, payments, debts, and licensing.
• Provide technical support to the customer.
• Improve the stability, security, and operation of the application.

4. Offline operation and synchronization

Knovira Business works with an offline-first architecture. This means that data can be saved locally on the device, even without internet. When a connection is available, data can be synchronized with the cloud to allow access to the Web version, backup, and use on multiple devices.

While there is no internet, some data may remain only on the device until synchronization is completed.

5. Where the data is stored

Data may be stored:

• Locally on the user's device, in the application's internal database.
• In cloud services used by Knovira Business, such as Firebase/Google Cloud, when synchronization is active.
• In file storage for images or attachments sent by the user.

We apply reasonable technical measures to protect data against unauthorized access, loss, alteration, or improper disclosure.

6. Data sharing

Knovira Business does not sell users' personal data. Data may be shared only when necessary with:

• Infrastructure, cloud, authentication, storage, and notification providers.
• Authorized technical team from Knovira Labs, for support, maintenance, or auditing.
• Legal authorities, when there is a legal obligation or valid order.
• The store owner themselves or authorized account administrators.

Each store is responsible for its own customers' data entered into the application.

7. Device permissions

The application may request permissions depending on the features used:

• Camera: to take pictures of products, equipment, barcodes, receipts, or work order photos.
• Gallery/storage: to attach images or documents.
• Notifications: for stock, expiration, debt, payment, and license alerts.
• Internet: for synchronization, authentication, backup, and Web access.

Permissions are used only for features linked to the application's operation.

8. Data retention and deletion

Data is kept as long as the store's account is active or as long as necessary for operation, support, auditing, tax obligations, security, or legal compliance.

The application provides an option in the account settings to request the deletion of the store's data. Upon request, Knovira initiates the definitive deletion process of the data associated with the account.

For technical, security, synchronization, backup, and fraud prevention reasons, definitive deletion may take up to 30 days to complete. In exceptional cases, such as data stored in backups, security logs, auditing, legal obligations, or technical recovery, some data may take up to 90 days to be completely removed from backup systems.

The user can request:

• Correction of incorrect data.
• Export of available data.
• Deletion of specific data.
• Complete deletion of the store's data.

Some audit logs, financial logs, or data required by legal obligations may be retained for the necessary period, even after a deletion request.

9. Security

We adopt security practices such as:

• Access control by user and profile.
• Audit logs.
• Protected synchronization.
• Data separation by store.
• Backups and technical logs.
• Access restrictions for the technical team.

Despite this, no digital system is absolutely immune to failures. The user must also protect their device, password, and administrative access.

10. Store's responsibility regarding end customers

When a store uses Knovira Business to register its own customers, sales, debts, payments, or services, the store is responsible for informing its customers about the processing of this data when necessary.

Knovira acts as the provider of the technological tool and may process data on behalf of the store to enable the system to function.

11. Children and minors

Knovira Business is intended for companies, merchants, service providers, and professional users. The application is not directed at children.

12. Changes to this Policy

This Privacy Policy may be updated periodically to reflect improvements in the application, legal changes, or new features.

When there are relevant changes, the update date will be modified, and, when necessary, users may be informed within the application or through other official channels.

13. Contact

For questions, support requests, privacy, or data deletion, contact:

• Email: contact@knoviralabs.com
• Phone: +258 86 010 0411
• Responsible: Knovira Labs