Last updated: August 22, 2026
This Privacy Policy explains how the Knovira Business application collects, uses, stores, synchronizes, and protects the data entered by users into the system.
Knovira Business is an Android and Web platform for commercial management, sales, stock, services, point of sale (POS), reports, customers, debts, payments, work orders, financial analysis, and cloud synchronization. Feature availability depends on the subscribed Start, Pro, or Max plan.
By using the application, the user declares that they have read and understood this Privacy Policy.
The Knovira Business application is provided by:
For questions about privacy, data protection, or information deletion, the user can contact us through the channels above.
Knovira Business may collect and store the following data, depending on the usage by the user:
The application was not developed to collect sensitive personal data such as religion, political opinion, health, sexual life, or biometric data.
The data is used to:
Knovira Business works with an offline-first architecture. This means that data can be saved locally on the device, even without internet. When a connection is available, data can be synchronized with the cloud to allow access to the Web version, backup, and use on multiple devices.
While there is no internet, some data may remain only on the device until synchronization is completed.
On plans with Web access, authorized users may remotely view synchronized store data. The store is responsible for assigning roles and permissions correctly and removing access that is no longer needed.
Data may be stored:
We apply reasonable technical measures to protect data against unauthorized access, loss, alteration, or improper disclosure.
Knovira Business does not sell users' personal data. Data may be shared only when necessary with:
Some images of products or completed orders may be made available, through a public link, to the customer associated with the order. The store is responsible for ensuring that these images do not contain inappropriate personal data or information that should not be disclosed.
Each store is responsible for its own customers' data entered into the application.
The application may request permissions depending on the features used:
Permissions are used only for features linked to the application's operation.
When a user chooses to share receipts, statements, or other documents through WhatsApp or another application, that sharing is initiated by the user and is also subject to the selected service's privacy policy.
Data is retained while the store account remains active or for as long as necessary to provide the service, ensure security, maintain audit records, and comply with legal or tax obligations.
Users may request complete deletion of the account and store data or, without closing the account, request deletion of specific data. Users may also request correction of inaccurate information and export of available data.
To completely delete the account in the Knovira Business application, go to Store Settings → Store Configuration → Danger Zone (Privacy) → Delete Account → Delete and confirm the request.
Email may also be used to request either complete deletion of the account and all associated data or deletion of specific data without closing the account. To do so, or if you no longer have access to the application, email contact@knoviralabs.com. Provide the store name, business ID, associated email address or phone number, and clearly state whether you want the entire account deleted or only specific data. Never send your password.
To protect the account and prevent unauthorized requests, we may request additional information to verify ownership. Once verification is complete, we will begin the deletion process applicable to the request.
Deletion from active systems may take up to 30 days. Residual copies in backups may remain for up to 90 days and will be retained only for security, technical recovery, and fraud prevention, without being used for commercial operations.
Financial, tax, audit, security, or other records whose retention is required by law may be kept for the applicable statutory period. Where retention is necessary, such data will remain protected and will be deleted or anonymized once the obligation ends.
We adopt security practices such as:
Despite this, no digital system is absolutely immune to failures. The user must also protect their device, password, and administrative access.
When a store uses Knovira Business to register its own customers, sales, debts, payments, or services, the store is responsible for informing its customers about the processing of this data when necessary.
Knovira acts as the provider of the technological tool and may process data on behalf of the store to enable the system to function.
Knovira Business is intended for companies, merchants, service providers, and professional users. The application is not directed at children.
This Privacy Policy may be updated periodically to reflect improvements in the application, legal changes, or new features.
When there are relevant changes, the update date will be modified, and, when necessary, users may be informed within the application or through other official channels.
For questions, support requests, privacy, or data deletion, contact:
